Terms of Service

Effective Date: September 6, 2025

1

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Coulston Construction, LLC ("Coulston Construction," "Company," "we," "us," or "our"), a Missouri limited liability company.

By accessing or using our website at coulstonconstruction.com (the "Website"), obtaining estimates, or engaging our construction services (collectively, the "Services"), you agree to be bound by these Terms. If you disagree with any part of these Terms, you must not access or use our Services.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICES. THESE TERMS CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING LIMITATIONS OF LIABILITY, INDEMNIFICATION PROVISIONS, AND DISPUTE RESOLUTION PROCEDURES.

2

Use of Website

2.1 Eligibility

You must be at least 18 years old and capable of forming a binding contract to use our Services. By using our Services, you represent and warrant that you meet these eligibility requirements.

2.2 License to Use Website

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal, non-commercial use. This license does not include any right to:

  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website
  • Use the Website for any commercial purpose without our express written consent
  • Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Website
  • Remove any copyright, trademark, or other proprietary notices from any portion of the Website
  • Frame or mirror any part of the Website without our express written consent
  • Create a database by downloading and storing Website content
  • Use any robot, spider, site search/retrieval application, or other device to retrieve or index any portion of the Website

2.3 Prohibited Uses

You agree not to use the Website:

  • For any unlawful purpose or to solicit others to perform unlawful acts
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
  • To submit false or misleading information
  • To upload or transmit viruses or any other type of malicious code
  • To interfere with or circumvent the security features of the Website
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website

2.4 Account Security

If you create an account on our Website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3

Intellectual Property Rights

3.1 Website Content

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, design, selection, and arrangement) are owned by Coulston Construction, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

3.2 Trademarks

The Coulston Construction name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Coulston Construction or its affiliates. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Website are the trademarks of their respective owners.

3.3 User Content

By submitting content to our Website (including reviews, comments, photos, or other materials), you grant Coulston Construction a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media. You represent and warrant that you own or control all rights to the content you submit and that the content does not violate these Terms or any applicable laws.

4

Construction Services

4.1 Service Agreements

All construction services require a separate written contract ("Service Agreement") that details the specific scope of work, timeline, payment terms, and other project-specific terms. These Terms supplement but do not replace individual Service Agreements. In case of conflict between these Terms and a Service Agreement, the Service Agreement prevails for matters directly related to the specific project.

4.2 Estimates and Proposals

Estimates and proposals provided through the Website or otherwise are preliminary and subject to change based on site evaluation, material costs, permit requirements, and other factors. Estimates are valid for 30 days unless otherwise specified. Estimates do not constitute an offer or contract and are subject to acceptance by Coulston Construction.

4.3 Licensing and Permits

Coulston Construction maintains all required licenses and permits for our operations. However, specific project permits are the responsibility of the property owner unless otherwise agreed in writing. We will assist with permit applications as specified in the Service Agreement.

4.4 Change Orders

Any changes to the agreed scope of work must be documented in a written change order signed by both parties. Change orders may affect project cost and timeline. Work on change orders will not commence until the change order is approved and any required additional payment is received.

5

Privacy and Data Protection

5.1 Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our collection, use, and disclosure of your information as described in the Privacy Policy.

5.2 Cookies

We use cookies and similar tracking technologies to track activity on our Website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

5.3 Communications

By providing your contact information, you consent to receive communications from us regarding your inquiries, our Services, and promotional materials. You may opt out of promotional communications at any time by following the unsubscribe instructions in such communications.

6

Third-Party Services and Links

6.1 Third-Party Websites

Our Website may contain links to third-party websites that are not owned or controlled by Coulston Construction. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of any such content or services.

6.2 Third-Party Services

We may use third-party service providers for various aspects of our Services, including payment processing, analytics, and communications. Your use of such third-party services may be subject to additional terms and conditions imposed by those third parties.

6.3 Social Media

Our Website includes social media features. These features may collect information about your IP address and which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing them.

7

Disclaimers and Limitations of Liability

7.1 Disclaimer of Warranties

THE WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE ARE PROVIDED BY COULSTON CONSTRUCTION ON AN "AS IS" AND "AS AVAILABLE" BASIS. COULSTON CONSTRUCTION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK.

7.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, COULSTON CONSTRUCTION SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR USE OR INABILITY TO USE THE SERVICES; (B) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN; (C) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES; (D) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICES BY ANY THIRD PARTY; (E) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES; AND/OR (F) ANY OTHER MATTER RELATING TO THE SERVICES.

IN NO EVENT SHALL COULSTON CONSTRUCTION'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE WEBSITE OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS LESS.

7.3 Construction Services Liability

For construction services, our liability is governed by the specific Service Agreement and applicable law. The limitations in this section apply only to use of the Website and do not limit our obligations under construction contracts or applicable construction law.

8

Indemnification

You agree to defend, indemnify, and hold harmless Coulston Construction, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website, including, but not limited to, your User Content, any use of the Website's content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Website.

9

Termination

9.1 Termination by Us

We may terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

9.2 Effect of Termination

Upon termination, your right to use the Website will cease immediately. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

10

Governing Law and Dispute Resolution

10.1 Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Missouri, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

10.2 Dispute Resolution

Any dispute arising out of or relating to these Terms or the Website shall be resolved through the following process:

  1. Informal Resolution: The parties shall first attempt to resolve any dispute informally through good faith negotiations.
  2. Mediation: If informal resolution fails, the parties agree to participate in mediation administered by a mutually agreed mediator in Kansas City, Missouri.
  3. Arbitration: If mediation fails, the dispute shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association.
  4. Exceptions: Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

10.3 Class Action Waiver

YOU AND COULSTON CONSTRUCTION AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Coulston Construction agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding.

10.4 Time Limitation

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

11

General Provisions

11.1 Entire Agreement

These Terms, together with our Privacy Policy and any Service Agreements, constitute the entire agreement between you and Coulston Construction regarding the use of the Website and supersede all prior agreements and understandings, whether written or oral.

11.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that comes closest to the intent of the original provision.

11.3 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

11.4 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. We may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

11.5 Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms which is due to fire, flood, earthquake, pandemic, governmental action, war, terrorism, or other unforeseeable cause that is beyond the reasonable control of such party, provided that such party promptly notifies the other party and diligently attempts to remedy the situation.

11.6 Notices

Any notices or other communications provided by Coulston Construction under these Terms, including those regarding modifications to these Terms, will be given by posting to the Website and/or through other electronic communication. You agree to receive all notices and communications electronically.

12

Modifications to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect by posting a notice on our Website.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Services.

13

Contact Information

If you have any questions, concerns, or comments about these Terms of Service, please contact us at:

Kansas City, MO 64119
Monday - Friday: 7:30 AM - 4:00 PM

Acknowledgment and Acceptance

BY USING THIS WEBSITE OR OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. If you do not agree to these Terms of Service, you are not authorized to use the Website or our Services.