Privacy Policy
Effective Date: September 6, 2025
Introduction
Coulston Construction, LLC ("Coulston Construction," "Company," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
- Visit our website at coulstonconstruction.com (the "Website")
- Engage with us on social media platforms
- Request estimates or consultations
- Use our construction services
- Otherwise interact with us
Please read this Privacy Policy carefully. By using our Website or Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.
Information We Collect
2.1 Information You Provide Directly
We collect information you provide directly to us, such as when you:
- Contact Information: Name, email address, phone number, physical address
- Project Information: Property details, project requirements, preferences, timeline, budget
- Financial Information: Payment method details (processed securely by third-party payment processors)
- Communication Data: Messages, emails, feedback, reviews, testimonials
- Documentation: Permits, property photos, project plans, contracts
- Account Information: Username, password, account preferences (if applicable)
2.2 Information Collected Automatically
When you visit our Website, we automatically collect certain information about your device and usage:
- Device Information: IP address, browser type and version, operating system, device type, unique device identifiers
- Usage Data: Pages visited, time and date of visit, time spent on pages, click patterns, referring website
- Location Data: General geographic location based on IP address
- Cookie Data: Information collected through cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information about you from third parties, including:
- Social media platforms when you interact with our social media pages
- Business partners, subcontractors, or suppliers
- Public databases and credit reporting agencies (for business purposes)
- Marketing partners and advertising networks
Cookies and Tracking Technologies
3.1 Types of Cookies We Use
Essential Cookies
Required for the Website to function properly. These cannot be disabled.
Analytics Cookies
Help us understand how visitors interact with our Website (e.g., Google Analytics).
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness.
Functional Cookies
Remember your preferences and personalize your experience.
3.2 Managing Cookies
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or delete certain cookies. However, if you choose to disable cookies, some features of our Website may not function properly.
3.3 Other Tracking Technologies
We may use web beacons, pixel tags, and other similar technologies to track user activity and collect data for analytics and advertising purposes.
How We Use Your Information
4.1 Business Purposes
We use your information for legitimate business purposes, including:
4.2 Marketing and Communications
With your consent, we may use your information to:
- Send promotional emails about our services and special offers
- Provide construction tips and home improvement advice
- Invite you to participate in surveys or testimonials
- Deliver targeted advertising on third-party platforms
- Analyze and improve our marketing efforts
4.3 Legal Basis for Processing
We process your personal information based on the following legal grounds:
How We Share Your Information
5.1 Service Providers
We share information with third-party service providers who perform services on our behalf:
Business Operations
- • Payment processors
- • Cloud storage providers
- • Email service providers
- • Customer relationship management
Professional Services
- • Legal advisors
- • Accountants and auditors
- • Insurance providers
- • Marketing agencies
5.2 Business Partners
We may share information with business partners, including subcontractors, suppliers, and other contractors, as necessary to provide our services. We require these partners to protect your information and use it only for the purposes for which it was disclosed.
5.3 Legal Disclosures
We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:
- Comply with legal obligations, court orders, or legal process
- Protect and defend our rights or property
- Prevent or investigate possible wrongdoing
- Protect the personal safety of users or the public
- Protect against legal liability
5.4 Business Transfers
If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Website of any change in ownership or uses of your personal information.
5.5 Aggregated or De-identified Information
We may share aggregated or de-identified information that cannot reasonably be used to identify you. This information may be used for analytics, research, or other business purposes.
Data Security
6.1 Security Measures
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and vulnerability testing
- Access controls and authentication procedures
- Employee training on data protection
- Physical security of offices and records
6.2 Data Breach Response
In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law. We maintain incident response procedures to ensure prompt and appropriate action.
6.3 Your Security Responsibilities
You are responsible for maintaining the confidentiality of any account credentials and for notifying us immediately of any unauthorized use of your account or any other security breach.
Data Retention
7.1 Retention Periods
We retain personal information for different periods depending on the purpose:
| Data Type | Retention Period |
|---|---|
| Customer account information | Duration of relationship + 7 years |
| Project records and contracts | 10 years after project completion |
| Financial records | 7 years as required by law |
| Marketing communications | Until consent withdrawn |
| Website analytics | 26 months |
7.2 Deletion of Information
When personal information is no longer needed for the purposes outlined in this policy, we will securely delete or anonymize it. However, we may retain certain information as required by law or for legitimate business purposes.
Your Privacy Rights
8.1 Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you
Right to Correction
Request correction of inaccurate or incomplete information
Right to Deletion
Request deletion of your personal information in certain circumstances
Right to Data Portability
Receive your information in a structured, machine-readable format
Right to Object
Object to processing based on legitimate interests or marketing
Right to Restrict Processing
Request limitation of processing in certain circumstances
Right to Withdraw Consent
Withdraw consent for processing where consent is the legal basis
8.2 Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in the Contact section below. We may need to verify your identity before processing your request. We will respond to your request within the timeframe required by applicable law.
8.3 Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge different prices, or provide a different level of service for exercising your rights.
State-Specific Privacy Rights
9.1 California Residents
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have additional rights:
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information held by businesses
- Right to opt-out of sale or sharing of personal information
- Right to non-discrimination for exercising privacy rights
- Right to correct inaccurate personal information
- Right to limit use and disclosure of sensitive personal information
We do not sell or share personal information as defined under California law.
9.2 Other State Rights
Residents of Colorado, Connecticut, Utah, and Virginia may have similar rights under their respective state privacy laws. Please contact us to exercise your rights under applicable state law.
9.3 Nevada Residents
Nevada residents have the right to opt-out of the sale of certain personal information. We do not currently sell personal information as defined under Nevada law. To submit a verified request, please contact us using the information below.
International Data Transfers
Our Services are primarily intended for users in the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.
By using our Services, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in the United States and those third parties with whom we share it as described in this policy.
Children's Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information. If you believe we have collected information from a child under 13, please contact us immediately.
Third-Party Services and Links
12.1 Third-Party Websites
Our Website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access through our Website.
12.2 Social Media
Our Website includes social media features and widgets. These features may collect your IP address, track which page you are visiting, and set cookies. Your interactions with these features are governed by the privacy policy of the company providing them.
12.3 Analytics Services
We use Google Analytics and other analytics services to help us understand how users interact with our Website. These services may collect information about your use of our Website and other websites over time. You can learn about Google's practices at www.google.com/policies/privacy/partners/.
Marketing Communications
13.1 Opt-In Consent
We will only send you marketing communications if you have opted in to receive them. You can opt in when you provide your contact information or at any time through your account settings.
13.2 Opting Out
You can opt out of marketing communications at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us at the information provided below
- Adjusting your communication preferences in your account settings
13.3 Transactional Communications
Even if you opt out of marketing communications, we may still send you transactional or relationship messages, such as project updates, appointment confirmations, and service-related announcements.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on this page with a new "Effective Date"
- Providing notice on our Website homepage
- Sending an email notification if we have your email address
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Coulston Construction, LLC
Privacy Officer
For privacy-specific inquiries or to exercise your privacy rights, please contact our Privacy Officer at the above email address.
Accessibility
We are committed to ensuring that our Privacy Policy is accessible to individuals with disabilities. If you wish to access this Privacy Policy in an alternative format, please contact us using the information above.
Our Privacy Commitment
At Coulston Construction, we understand that your privacy is important. We are committed to being transparent about our data practices and protecting your personal information. This Privacy Policy reflects our dedication to earning and maintaining your trust through responsible data handling and clear communication about how we use and protect your information.